Frequently asked questions
Answers to common questions from our patients.
Will I be told about my laboratory and radiology results?
We will contact you if your result is abnormal or needs further action. If you do not hear from us, no action is needed. You can also see your results in ManageMyHealth.
How will you contact me?
We may contact you by phone, text or email. Please tell reception if your contact details change.
Is my medical record kept private?
Yes. Your information is protected by New Zealand privacy law. Some information is shared with hospitals, specialists, our PHO and the Ministry of Health to provide and fund your care. Please read our privacy statement for full details.
What is a PHO, and which PHO do you belong to?
A Primary Health Organisation (PHO) supports general practices and helps fund care for enrolled patients. We are a member of Auckland Primary Health Organisation. More information is at aucklandpho.co.nz.
Can I enrol with more than one GP?
No. Under the Government's primary health care strategy, you can be enrolled with only one general practice at a time.
Can I see my own medical records and test results online?
Yes. Ask at reception to register for ManageMyHealth. Costs and conditions apply.
What is ManageMyHealth?
ManageMyHealth is a secure online health portal used by more than 1.85 million New Zealanders. It connects you with your health provider so you can book appointments, request prescriptions and see your records. Find out more.
How do I order a repeat prescription?
Give us your full name and date of birth by phone or through ManageMyHealth. If we do not contact you within 24 hours, your prescription is ready. More details.